Inclusions
Exclusions
We had a very good and enthusiastic explanation from our guide Nathalie thank you!🍀
View original review in Dutch
Easy to book tour. Glad we booked the buggy as was raining. Anna our tour guide was very good. We stopped to look at things. Only got out once due to rain. But able to take photos. Anna also gave us extra information during the tour, apart from the audio through the speakers, which was really good and as there were only two of us on the buggy it made it more personal. She was able to drop us off near our accommodation at the end. 😊. Would recommend
We thoroughly enjoyed our tour and we learnt so much and saw so many places that we want to go back to. Jerry was a star! He was brilliant! He was a lovely bloke, friendly and knowledgeable and the best person to have as a tour guide. Thank you for a great tour! Lynn & Nick
1
Oskar Schindler’s Factory
Tickets included
Oskar Schindler's factory in Krakow, Poland, is a poignant museum commemorating the Holocaust. An enamelware and munitions plant during World War II. Explore the stories of bravery, survival, and tragedy woven into the fabric of this historic landmark, with a guide fluent in your preferred language.
Jewish Ghetto
2
Kazimierz (as per option selected)
Free Admission
Enhance your visit with a guided tour of Kazimierz, the historic Jewish quarter. With centuries-old synagogues, vibrant cafes, and charming shops, this district beautifully blends history and modernity.
4
Krakow
Visit Schindler's Factory and take a guided walking tour of the Jewish Ghetto—all in one trip!
Visit Schindler's Factory and take a guided walking tour of the Jewish Ghetto—all in one trip!
Inclusions
The meeting point, the explanations, the guide and the places visited
View original review in French
Our guide was Phil and he was excellent. Good explanations. Useful anecdotes and advice. Walk was fascinating and Oskar Schindler exhibition was excellent. Would strongly recommend.
Hi! The tour was very good, Alice was a wonderfull tour guide and really made this experience great. I would take her tours anytime ❤️
INTERESTING DISCOVERY OF THE SITE IN RELATION TO THE HISTORY OF KRAKOW AND THE JEWS DURING THE WAR. VERY KNOWLEDGEABLE GUIDE
View original review in French
The organization and the guide were perfect. Only one drawback: groups of more than 20 people in narrow rooms, so that we lost track of what the guide was describing and what we were seeing. A real shame.
View original review in French
The guide (I believe his name was Felip) was absolutely brilliant. Knowledgeable, patient and very easy to listen to. Would thoroughly recommend.
Extremely Disappointing Tour – Not Worth the Money I had high expectations for the walking tour of Oskar Schindler’s Enamel Factory, but it turned out to be a frustrating and disappointing experience. The wired headsets provided were of very poor quality – the audio kept cutting out and I could barely hear anything the guide was saying. On top of that, the group was far too large, making it impossible to get close enough to the guide to hear them directly either. The time slots between groups were way too close. We were constantly too near the group ahead of us, and the group behind us kept catching up. As a result, there was no opportunity to stop, absorb, or read any of the exhibition content on our own. The whole tour felt rushed and overcrowded, which really took away from what should have been a powerful and reflective experience. We paid PLN 53.18 per person for this tour, and frankly, it was not worth it. I’m very disappointed and would like to request a refund or some form of compensation for this poorly organized and underwhelming experience.
Great guide Bartłomiej was extremely knowledgeable the only minus was the ghetto tour not well organized we stood outside not know wing where to go and when he will be back
The person leading the outing was superb. She was very knowledgeable and, when one of the party had a fall, she took charge of this impeccably.
Great arrangements all round. Emails were responded to quickly and clearly. The tour itself was also clear and well arranged. Nice tour guide, Robin was not there, we had David.
View original review in Dutch
A very high quality guided tour, with a guide who has a marvellous command of French and is remarkably punctual. The explanations were really interesting, constructive and comprehensive.
View original review in French
Helen was very informative. I wasn't feeling well and she looked after me. Very sweet of her. I left before I went on the Ghetto part of the tour.
Our guide was GREAT ! The Schindler factory did feel a bit rushed (limited space, and lots of your groups) you do not get a chance to see all the exhibits.
Our guide - Phil - was great! He knew the area inside and out. He was extremely knowledgeable of the area and history.
Very well organized and very good, detailed tour with a very friendly tourist guide. All questions were answered and the tour was impressive.
View original review in German
Tour guide was excellent, extremely knowledgeable. Really enjoyed the experience. Only downside was the toilet provision at Schindlers which is not appropriate to the number of visitors.
Our guide, Zofia (Sofia?), was great! Without speeding up the tour, she focused on the main points and told lots of anecdotes! She was always available to answer our questions, and made the connection with our previous visits! As for the rooms, they're magnificent and provide a real immersion in Krakow before and during WWII! A very interesting visit, but above all thanks to our guide!
View original review in French
Excellent and competent management, very good preparation
View original review in German
The lady who gave the tour was able to tell us a lot.
View original review in German
Very informative. Guide answered our questions. Wonderful tour
Our tour guide was very knowledgeable and made the tour interesting.
Punctuality and knowledge of the guide and easy exposure
View original review in Spanish
Great and knowledgeable guide, very interesting
Our guide was fabulous. So informative and passionate
The guide was very prepared and spoke very good English. Unluckily, though, the group was way too big.
Warsaw
Begin your journey in Warsaw, a city steeped in history and resilience. From here, you'll travel to the Auschwitz camp, a poignant site that honors the victims of the Holocaust.
326 km
3 hours
1
Auschwitz I
Tickets included
Explore the haunting barracks, gas chambers, and exhibits, gaining insight into the atrocities of the Holocaust while paying tribute to the victims of this tragic period.
3.2 km
10 minutes
2
Auschwitz II-Birkenau
Tickets included
Explore the watchtowers overseeing the camp, view exhibits of personal belongings, photos, and documents, and learn about the camp’s liberation, resistance movements, and inhumane experiments.
326 km
3 hours
3
Warsaw
Effortless pick-up, flexible language tours, and a must-book for curious travelers.
Effortless pick-up, flexible language tours, and a must-book for curious travelers.
Inclusions
Inclusions
Exclusions
Inclusions
Get Directions to the Meeting Point
Inclusions
Guide was very informative and made it interesting.
Save time and dive into royal history with skip-the-line access to Wawel Castle.
Save time and dive into royal history with skip-the-line access to Wawel Castle.
Inclusions
Exclusions
The knowledge and sincerity of the guide was excellent. She was passionate about imparting what she knew in a calm and considered way.
It was ok, but in an hour of time you can't explore much. Also, one group "pushes" the other group, so it was a bit stressful.
This review is translated. Show original review.
This experience is perfect for
It was a very informative tour tickets were easy to buy
Great organization, schedules and very knowledgeable and enthusiastic guide to explain as much as possible!
View original review in Italian
The guide was very unfriendly, even rude. During the tour, she missed out on certain rooms of interest, such as the presidential bathroom, and dwelt excessively on the porcelain.
View original review in French
My tour was canceled due to lack of a guide, and I'm still waiting for a refund today!
View original review in Portuguese
All fantastic and super cool. Very instructive explanations
View original review in Spanish
Hello, On Saturday, February 15, 2025, I purchased 2x adult tickets for the Wawel Castle on February 16, 2025 at 1:00 PM in Polish with a guide named Roman Krnáč via the website. Booking ID: 23263362 The price of the tickets was PLN 220.98. However, the guide did not take us on the tour, saying that I should have received an email that the tickets were sold out, but no email came and the tickets were paid and confirmed. Please refund the money. Thank you.
Very good the guidebook of THE QUEEN'S TREASURE but in the description at the time of purchase was specified "highlights of the castle" no one showed them to us.
View original review in Italian
Clearly a very knowledgeable and interesting guide but difficult to understand his accent and he spoke very quickly which didn't help.
Our guide Alina was very interesting & knowledgeable! Enjoyed going on an early tour before the crowds! Highly recommend!
The castle itself was very beautiful and rich of history. Our guide was great and answered all our questions we've had of him plus he was very helpful with directions. We also liked the inclusion of headphones, as this way it was guaranteed that we will hear everything he has to say. Overall great expirience and we hope to exlplore the rest of the castle sometime later.
I actually did the Treasury tour and it was very good.
Inclusions
Exclusions
Apart from changing the time of the trip from 8am to 12.45 and not hotel pick up,about a mile away from hotel. The tour was as expected
The guide was amazing, very knowledgeable and respectful. He brought the experience to life, so powerful a visit. Thank you.
respect for the pick-up schedule. Very pleasant driver
View original review in French
Great communication, easy to find meeting points and punctual and comfortable transportation.
View original review in Portuguese
Excellent tour guide. Very informative and respectful.
Transport and date kept changing. Tiny bus they cram you on. We couldn't understand our tour guide and he was very un emotional, missing out key bits of information.
Only the tour. I was changed both the time of the tour and the pick-up point, which was placed almost a kilometer away from the one scheduled at my hotel. Very poor respect for services offered and not maintained!
View original review in Italian
We got wrong lunchboxes. We ordered cheese and got ham. I was promised we would get a refund but is has been weeks and the issue is still under investigation.
Initially we had booked for a 10:00am time slot. A day in advance we were notified that we had to be ready at 6:20am. In retrospect, this time was better because it was still relatively quiet everywhere. The bus arrived on time, our packed lunch was ready. Within 1.5h we were at Camp Auschwitz. Very impressive how they set up the museum, informative. We had a good guide who we could understand loud and clear using transmitter/ears. After Auschwitz we went to Camp Birkenau, which was the real extermination camp. Ruins of the gas chambers, barracks. I absolutely recommend this trip and book early!!!
View original review in Dutch
Amazing experience and really informative. Emily was amazing as our tour guide
I'd been waiting to visit Auschwitz since I was 12. Today I'm 32. When I booked, I thought there was a distinction between a half-day tour (3.5 hours) and a full-day tour (7 hours). As I'd been looking forward to this visit for a long time, I'd booked the full day. In reality, the tour of Camp 1 lasts about 2 hours and that of Camp 2 (Birkenau) about 1 hour. The rest is shuttle time from the hotel to the main bus and then to Auschwitz, 60-70 km from Krakow. I'd recommend using a tour operator for both the journey and the entrance to the memorial. Much simpler, given the crowds. Once there, I was amazed by the crowds at Auschwitz. Personally, I don't like crowds, but it's a good thing that so many people are perpetuating the duty of remembrance. For the tour in French, we were lucky enough to be guided by Dorothée. Our guide didn't just tell us the facts about the camp, but invited us to see every story behind every photo or pair of shoes. She also brought meaning to the visit, asking us about the banality of evil and the links between present and past. My only regret, which is not her responsibility, is that I felt the visits to the end of Camp 1 and Camp 2 were rushed because there was a time limit to be met. Despite this, she took the time to answer all our questions, and I was left with reading tips for afterwards. Concerning the lunch packs, the confirmation e-mail the day before was confusing. It invited you to book your lunch pack via a website, so I thought I hadn't done so with the main booking. As a result, we got 4 packs for 2. But that's a detail among the rest of the visit, which went very well. It's quite an organization considering the crowd present. Many thanks to Dorothée for the tour. This experience, although emotionally difficult at times, is essential to maintain the duty of remembrance and ensure that it never happens again.
View original review in French
Pick-up at 6am instead of 10:30am, really not great, we were given less than 24 hours' notice, so we couldn't cancel. Otherwise, the rest of the tour was perfect.
View original review in French
Our tour time was moved earlier than anticipated, and the pick up pint also changed, but we were told about this in good time. The packed lunch hit the sport, and the tour guide at Auschwitz was wonderful. You must go.
Ticketing experience was easy and convenient. Our tour experienced a time change and a text message or phone call notification would have made the process less complicated however, the process was overall organized. Sarah provided a detailed experience with thorough and meaningful information.
Pickup was on time (even though it was rescheduled to a later time but this we knew the day in advance through whatsup). All information provided was to the point and the guide was really passionate and knowledgeable about the topic. Nothing really to complain about! 5/5, highly recommended as an experience, it is a must-do if you are in Krakow.
The tour was organized and we were kept informed of what was going on and what we were doing. The information provided was awesome as we learned alot.
Our guide Patricia was fantastic very infomative and passionate only seen on tv before it brings you back down ro earth.
It was planned perfectly! Very friendly and respectful
The guide on site was perfect, the driver late, dangerous driving!
View original review in French
Inclusions
This ticket has the following options that you can choose from:
The experience was not what we expected with the other companions. The day before, late in the evening, your intermediary company wrote to us that the trip to Auschwitz was cancelled. During the trip, it became clear that they waited until the last moment to buy tickets, because they explained to us that they are a small company and there, if someone cancels the trip, Auschwitz does not return the money. Which is not right after the tickets are paid in advance and you come from another country to look and to be told at the second last minute that they didn't buy tickets is rude. Then when we went to Wieliczka Salt Mine and traveled by van, we had bought lunch because it said on the website that the tour was 11 hours and we left it in the van while we were in the mines, no one told us that the van would be used by another group , after the trip was over and we had lunch, most of the group were missing things from lunch. The least the company should have done was compensate us with it. After that, the money returned to our accounts is not enough, in my opinion, as compensation. I don't think I will rate the experience highly, I will even spread the word to people that you are incorrect and I will not use your services again.
Was booked 2 different tours: Salt Mines and Auschtwitz Birkenau. Just the day before, Auschwitz tour was cancelled without any explanation, just due to operational issues. Requested to reimburse the tour (50% of paid package) but has been only accepted by provided to pay 25%. This is totally unacceptable as a service was paid in advance was cancelled and not credited. Extremelly bad experience with provided service and waiting to get full reimbursement for cancelled tour.
Very informative and educational tour. Daniel our tour guide was very helpful and accommodating and gave very clear instructions.
Great tour, the guides where great! Big up Charles and Pavel, brilliant duo that made us feel welcome and answered all our questions. Would highly recommend using this group for your tours 😁👌
It was well organised except that we weren't collected from our hotel. We were also asked initially to walk a 20 minute distance to get the bus at 6.25am, however, when I said it was too far a better arrangement was made. Andrea (the Italian man) was very helpful and pleasant. The guides were also very good and informative. It was a great experience Mark & Rhona
There was a really lack of communication from the driver who often left us stood waiting for him. We had breaks in places where we couldn't go inside or when we returned he wasn't on the bus leaving us in the cold. His driving was also pretty scary. That said, the place we went to met our expectations.
Great experience overall. We overslept and missed the bus but met the group going from Auswitch. We took an Uber and everyone from the company were very helpful guiding us to meet the group. We got to experience Auswitch a little bit but got the whole Birkenau tour. Although a very sad history lesson a good reminder of how ugly the world can be and that we can not close our eyes to the current situation in Ukrain! The guide was spectacular and the salt mines a must. Thank you 🙏
Everything was as described in Headout homepage. Everything was planned and without any problems. Only I would like to have an English speaking driver. From other hand our driver was very polite and was driving safe. ☺️ I also liked that Headout send me text message with departure time, location ( also a link to Google maps) and local weather podcast for that day.
It was an amazing experience from start to finish,everything
Inclusions